Our returns and exchange policy makes returning products as easy as it is to buy them. We are confident that you will be completely satisfied with your purchase however, there may be the odd occasion that you have to return your product to us. We have made this process as easy and stress free as possible, providing excellent customer service is our main priority. Please read on below to find out how you can return your item to us.
What If my Volare wetsuit is the wrong size or I need to exchange a product?
We provide detailed product information on our website to ensure that you can make an informed product decision and that the goods purchased online are exactly as described. However if when you receive your order you discover that the items are not what you’re looking for and you would prefer an alternative product or size from our range, then please do not worry you can exchange your order within 7 days of receipt. However the product and packaging must be in "new" saleable condition.
To exchange an item simply follow the below steps:
• Please email firstname.lastname@example.org detailing the problem and a member of our customer service team will assign you a returns number.
• You will need to pay for the return freight back to our warehouse.
• Post the item back to the following address:
• Once your product has been received, checked and restocked. We can then send out your new product, please note return freight will need to be paid should you not have enough in store credit.
We recommend you send returns back to us using a recorded delivery service. This insures your item is traceable in the unlikely event that your parcel goes missing and also provides you with a proof of postage. Please be aware that we are not responsible for the returned product until it reaches our warehouse.
If an item is returned to our warehouse and is not in 'brand new' condition, we reserve the right to return the original product to you and refuse an exchange.
What If my Volare product Is faulty?
In the odd event that one of our products becomes faulty, we provide a very fair and honest faulty goods return policy. Send the item back to us using the exact same steps as above and we will test your product to determine the exact reason for the fault. If this reason turns out to be a manufacturing fault then we will either repair the issue or send you out a brand new replacement. You can't get much fairer than that!
Testing can take up to 10 working days but we will endeavour to come back to you with a result as soon as we can. Should you have up coming race, please let us know so we can get you back in the water as soon as possible.